Return Policy

TexasLEDLightings.com is committed to providing customers with an excellent shopping experience. We stand behind the quality of our products and want our customers to be fully satisfied with their purchases. If you are not satisfied with your product, you may request a return for a refund within 30 days of the invoice date.

To initiate a return, submit a request online via the Return Merchandise Authorization (RMA) link, or contact our Customer Service team at 866-202-7861 or info@texasledlightingco.com.

All returns must be pre-approved by TexasLEDLightings.com and accompanied by a copy of the RMA form provided upon approval. Items must be returned in their original packaging and in new condition, with return shipping prepaid by the customer. Damages occurring during return shipping are not eligible for credit and must be claimed with the shipping carrier. TexasLEDLightings.com reserves the right to apply a restocking fee to all returns, including unauthorized or unusual cases. Shipping fees are non-refundable.

Manufacturer's Warranties

Many products sold by TexasLEDLightings.com include a manufacturer's warranty — typically 5 years unless otherwise stated in the Specifications section of each product listing. After 30 days, customers are responsible for the shipping cost of warranty replacements. Please note that a manufacturer's stated Average Rated Life Hours is not a guarantee or warranty.

Supplemental Warranty

We offer a 30-day supplemental warranty on products not covered by a factory warranty, unless labeled as Special Handling, Special Order, or Non-Stock. This warranty allows for replacement of the original item within 30 days of the invoice date. TexasLEDLightings.com will cover the shipping costs for the replacement. A restocking fee may apply.

Non-Warranted or Special Handling Products

Certain product categories are excluded from our standard return window due to their custom or made-to-order nature. Please read the notes below carefully before purchasing:

Custom or Special Order Fixtures: Fixtures ordered with custom specifications (non-standard wattage, color temperature, or configuration) are considered special order and are final sale. Standard, in-stock fixtures remain eligible for the standard 30-day return window described above.
Special Order, Discontinued & Non-Stock Items: Final sale — not eligible for return. These may incur significant vendor restocking fees. Contact us for guidance before ordering.

Damaged Shipments

We take great care in packaging every order to minimize the risk of damage in transit. If you receive a damaged item, notify us within 7 days of receipt. A photo may be required to file a damage claim. Do not refuse the package — inspect it and contact us immediately. We will file the carrier claim and arrange a refund or replacement.

If a replacement involves products that are only shipped in case quantities, a new full-case order must be placed. You will be credited for the damaged portion only, with no additional shipping fees.

Replacement Limitations

If the total value of the damaged or defective product is under $25, a refund will be issued rather than a replacement. After 30 days, the customer is responsible for return shipping costs on any approved warranty replacement.