Warranty

Our products are of high quality and we want our customers to be fully satisfied with their purchase. Most Texas LED Lighting Co. products carry a 5-year manufacturer's warranty against defects in materials and workmanship, unless a different warranty period is stated on the specific product's page.

To make a warranty claim, please contact our Customer Service team at 866-202-7861 or info@texasledlightingco.com and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid, in original condition, in original packaging, and in re-sellable condition.

Shipping costs are not refundable. Texas LED Lighting Co. reserves the right to impose a restocking fee on all returns.

What's Covered

Our warranty covers manufacturing defects under normal use. It does not cover damage caused by improper installation, misuse, unauthorized modification, or normal wear and tear. All electrical installations should be performed by a licensed electrician.

WARNING: Wiring and installation procedures should be performed by a licensed electrician only. Improper installation poses serious risks of electric shock, which can lead to injury or death.

Non-Warranted or Special Handling Products

Special order and non-stock items are sold as final sale and are not eligible for return. Please contact us before ordering to confirm you're selecting the correct product for your needs, as these purchases may incur restocking fees from the manufacturer.

About Damages

We take great care in packaging every order to minimize the risk of damage in transit. If you receive a damaged item, please notify us within 7 days of receipt so we can file a claim with the shipping carrier on your behalf and arrange for a replacement or refund. Please do not refuse the package — inspect it and contact us immediately, and keep all original packaging until the claim is resolved.

Replacement Limitations

If the total value of a damaged or defective item is under $25, we will issue a refund rather than a replacement.

Refunds

Refunds are typically processed within 5 to 7 business days once approved. Refunds are issued to the original payment method whenever possible.